we88my Privacy Policy

This Privacy Policy describes how we88my ("we", "platform") collects, stores, uses and discloses personal information you provide when registering, using our services, or interacting with our platform. By registering an account or using any part of the we88my platform, you agree to the terms in this Privacy Policy.

we88my recognises that your trust is the foundation of our relationship. We therefore implement appropriate technical and organisational measures to ensure your personal information is protected to the best of our ability at all times.

1. Definition of Terms

For ease of understanding, the following are definitions of key terms used in this Privacy Policy:

• Personal Information — any data that can identify you directly or indirectly, including your name, email address, phone number, payment information, and transaction records.
• Processing — any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
• Third Party — any entity other than we88my and our users, including service providers, technology partners and regulatory bodies.
• Cookies — small data files stored on your device to improve the user experience and collect statistical information.
• Account — a user profile registered on the we88my platform.

2. Data We Collect

we88my collects personal information from you in several ways:

2.1 Information you provide directly

• Full name as stated on your identity card (MyKad) or other valid identification document
• Date of birth (for age verification purposes — the platform is open only to individuals aged 21 and above)
• Active email address
• Mobile phone number
• Account password (stored in encrypted format; we never store passwords in plain text)
• Payment method information, including e-wallet details, DuitNow account, or crypto wallet

2.2 Information collected automatically

• IP address and type of device used
• Browser type and version
• Time and date of access to the platform
• Pages and sections of the platform visited
• Gaming activity records and financial transaction records
• Session data and general location information based on IP

2.3 Information from third-party sources

In certain situations, we may receive information from payment service providers to verify transactions made through Touch 'n Go eWallet, DuitNow, FPX Online Banking, or crypto assets such as USDT, BTC and ETH.

3. Purposes of Data Use

Personal information collected is used solely for lawful and transparent purposes, including:

• Registering and managing your account on the we88my platform
• Processing deposits and withdrawals securely through supported payment methods
• Verifying your identity to meet anti-money laundering (AML) and know your customer (KYC) compliance requirements
• Providing customer support via 24/7 live chat and email in Malay and English
• Sending account-related communications such as transaction confirmations, security notices, and policy updates
• Personalising your gaming experience based on your preferences
• Identifying and preventing fraud, illegal activity, and platform abuse
• Monitoring betting patterns for player protection and responsible gambling purposes
• Complying with legal obligations and international licensing regulations

4. Data Sharing With Third Parties

we88my prioritises the confidentiality of your data. We do not sell or commercialise your personal information. However, in the following limited circumstances, data sharing may occur:

4.1 Service Providers

We work with selected third-party service providers, such as payment processors and technology platform providers, to support our operations. These providers are bound by confidentiality agreements and are not permitted to use your data for other purposes.

4.2 Legal Requirements

we88my will disclose personal information when required by law or by the direction of a competent regulatory authority, including for the purposes of fraud or money laundering investigations.

4.3 Rights Protection

In circumstances where it is necessary to protect the rights, property or safety of we88my, our users, or the public, limited disclosure of data may be required.

4.4 Business Transfers

If we88my is involved in any merger, acquisition, or sale of assets, user personal information may be transferred as part of that process. You will be notified in advance by email if this occurs.

5. Data Security

we88my applies comprehensive technical and administrative security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction:

• SSL/TLS encryption for all data transmission between the platform and your device
• Encryption of data at rest for sensitive information stored in our databases
• Two-factor authentication (2FA) available for users who wish to add an extra layer of protection to their account
• Firewall and intrusion detection systems updated on a regular basis
• Role-based access controls for internal staff
• Regular security audits by our cybersecurity team
• Clear incident response procedures in the event of a data breach

Although we take every reasonable step to protect your data, no system can be guaranteed to be completely secure. We encourage you to use a strong password, not share your password with anyone, and report to us any suspicious activity on your account.

6. Cookies and Tracking Technologies

The we88my platform uses cookies and similar tracking technologies to improve the user experience and collect analytics data. The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as language and display settings to improve ease of use.
• Analytics Cookies: Help us understand how users interact with the platform through aggregated and anonymised usage data.
• Security Cookies: Used to detect fraudulent activity and maintain the security of your account.

You can manage cookie settings through your browser options. However, disabling essential cookies may affect certain functions of the we88my platform.

7. Your Rights Regarding Personal Data

As a we88my user, you have the following rights in relation to your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: You may request that inaccurate or incomplete information be corrected.
• Right of Erasure: In certain circumstances, you may request that your personal information be deleted from our systems, subject to our legal obligations.
• Right to Restrict Processing: You may ask us to limit how we use your data in certain situations.
• Right to Data Portability: You have the right to receive a copy of the data you have provided to us in a machine-readable format.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the rights above, contact the we88my support team via live chat or email. We will respond within a reasonable time.

8. Data Retention Period

we88my retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Specifically:

• Account information is retained for as long as your account is active on the we88my platform
• Financial transaction records are retained for the period required to meet legal compliance and audit requirements
• Game activity logs are retained for verification and player protection purposes
• Customer support communications are retained for service quality and historical reference purposes

When data is no longer needed, we will delete or destroy it using secure and irreversible methods. Account closure requests will be processed subject to the settlement of all pending transactions.

9. Child Protection and Age Restrictions

During the registration process, we88my requires date of birth verification. We apply KYC procedures to confirm that all users meet the minimum age requirement. If we find that personal information of a minor has been collected unintentionally, we will take immediate steps to delete that information and close the relevant account.

Parents or guardians who believe their child has registered or used our platform should contact our customer support immediately.

10. Amendments to the Privacy Policy

we88my reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. When material amendments are made:

• We will update the "Effective date" at the top of this document
• You will be notified via an in-platform notice or your registered email, depending on the significance of the changes
• Continued use of the we88my platform after notice has been given will be considered acceptance of the amended policy

We encourage you to review this page periodically to stay informed about how we manage your information.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you can reach our team via:

• 24/7 Live Chat: Available directly within the we88my platform — supported in Malay and English
• Email: [email protected]

Our support team is ready to help you understand your privacy rights and address any personal data issues you may encounter. We are committed to responding within a reasonable time to all privacy-related enquiries.